{"id":41988,"date":"2021-12-09T10:55:19","date_gmt":"2021-12-09T09:55:19","guid":{"rendered":"https:\/\/soolong.com\/faq\/"},"modified":"2022-10-26T08:39:52","modified_gmt":"2022-10-26T06:39:52","slug":"faq","status":"publish","type":"page","link":"https:\/\/soolong.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"image\">\n  <div class=\"container container-small\">\n   <div class=\"accordion\" id=\"accordionExample\">\n     <h2>Commande<\/h2>\n        <div class=\"card\">\n    <div class=\"card-header\" id=\"heading0\">\n      <h5 class=\"mb-0 d-flex align-items-center justify-content-between\">\n        <button class=\"\" data-toggle=\"collapse\" data-target=\"#collapse0\" aria-expanded=\"true\" aria-controls=\"collapse0\" style=\"text-align: left;\">\n          Puis-je commander sans compte ?\n        <\/button><a class=\"btn btn-primary btn-icon\"  data-toggle=\"collapse\" data-target=\"#collapse0\" aria-expanded=\"true\" aria-controls=\"collapse0\"><i class=\"fal fa-angle-right\"><\/i><\/a>\n      <\/h3>\n    <\/div>\n\n    <div id=\"collapse0\" class=\"collapse\" aria-labelledby=\"heading0\" data-parent=\"#accordionExample\">\n      <div class=\"card-body\">\n        <p>Oui, c&#8217;est possible. Pour commander sans compte, entre tes coordonn\u00e9es \u00e0 la caisse sous la rubrique &#8216;Je n&#8217;ai pas de compte&#8217; et coche &#8216;Commander sans compte&#8217;.<\/p>\n\n      <\/div>\n    <\/div>\n  <\/div>\n       <div class=\"card\">\n    <div class=\"card-header\" id=\"heading1\">\n      <h5 class=\"mb-0 d-flex align-items-center justify-content-between\">\n        <button class=\"\" data-toggle=\"collapse\" data-target=\"#collapse1\" aria-expanded=\"true\" aria-controls=\"collapse1\" style=\"text-align: left;\">\n          Mon produit est en rupture de stock. Sera-t-il bient\u00f4t disponible \u00e0 nouveau ?\n        <\/button><a class=\"btn btn-primary btn-icon\"  data-toggle=\"collapse\" data-target=\"#collapse1\" aria-expanded=\"true\" aria-controls=\"collapse1\"><i class=\"fal fa-angle-right\"><\/i><\/a>\n      <\/h3>\n    <\/div>\n\n    <div id=\"collapse1\" class=\"collapse\" aria-labelledby=\"heading1\" data-parent=\"#accordionExample\">\n      <div class=\"card-body\">\n        <p>Ce produit peut encore arriver. Laisse tes coordonn\u00e9es e-mail avec l&#8217;article concern\u00e9 et re\u00e7ois une notification lorsqu&#8217;il est \u00e0 nouveau disponible.<\/p>\n\n      <\/div>\n    <\/div>\n  <\/div>\n       <div class=\"card\">\n    <div class=\"card-header\" id=\"heading2\">\n      <h5 class=\"mb-0 d-flex align-items-center justify-content-between\">\n        <button class=\"\" data-toggle=\"collapse\" data-target=\"#collapse2\" aria-expanded=\"true\" aria-controls=\"collapse2\" style=\"text-align: left;\">\n          Je viens de passer une commande. Quand sera-t-il livr\u00e9 ?\n        <\/button><a class=\"btn btn-primary btn-icon\"  data-toggle=\"collapse\" data-target=\"#collapse2\" aria-expanded=\"true\" aria-controls=\"collapse2\"><i class=\"fal fa-angle-right\"><\/i><\/a>\n      <\/h3>\n    <\/div>\n\n    <div id=\"collapse2\" class=\"collapse\" aria-labelledby=\"heading2\" data-parent=\"#accordionExample\">\n      <div class=\"card-body\">\n        <p>Nous nous effor\u00e7ons d&#8217;exp\u00e9dier ta commande le plus rapidement possible. Aux Pays-Bas, le d\u00e9lai de livraison est estim\u00e9 \u00e0 1 &#8211; 2 jours (ouvrables), en Belgique et en Allemagne \u00e0 2-3 jours (ouvrables) et dans d&#8217;autres pays sur demande.<\/p>\n\n      <\/div>\n    <\/div>\n  <\/div>\n       <div class=\"card\">\n    <div class=\"card-header\" id=\"heading3\">\n      <h5 class=\"mb-0 d-flex align-items-center justify-content-between\">\n        <button class=\"\" data-toggle=\"collapse\" data-target=\"#collapse3\" aria-expanded=\"true\" aria-controls=\"collapse3\" style=\"text-align: left;\">\n          O\u00f9 puis-je trouver le statut de ma commande ?\n        <\/button><a class=\"btn btn-primary btn-icon\"  data-toggle=\"collapse\" data-target=\"#collapse3\" aria-expanded=\"true\" aria-controls=\"collapse3\"><i class=\"fal fa-angle-right\"><\/i><\/a>\n      <\/h3>\n    <\/div>\n\n    <div id=\"collapse3\" class=\"collapse\" aria-labelledby=\"heading3\" data-parent=\"#accordionExample\">\n      <div class=\"card-body\">\n        <p>D\u00e8s que ta commande est exp\u00e9di\u00e9e, tu recevras un code de suivi par e-mail. Il te permet de v\u00e9rifier le statut de ta commande.<\/p>\n\n      <\/div>\n    <\/div>\n  <\/div>\n       <div class=\"card\">\n    <div class=\"card-header\" id=\"heading4\">\n      <h5 class=\"mb-0 d-flex align-items-center justify-content-between\">\n        <button class=\"\" data-toggle=\"collapse\" data-target=\"#collapse4\" aria-expanded=\"true\" aria-controls=\"collapse4\" style=\"text-align: left;\">\n          Quel est le co\u00fbt de l&#039;exp\u00e9dition de ma commande ?\n        <\/button><a class=\"btn btn-primary btn-icon\"  data-toggle=\"collapse\" data-target=\"#collapse4\" aria-expanded=\"true\" aria-controls=\"collapse4\"><i class=\"fal fa-angle-right\"><\/i><\/a>\n      <\/h3>\n    <\/div>\n\n    <div id=\"collapse4\" class=\"collapse\" aria-labelledby=\"heading4\" data-parent=\"#accordionExample\">\n      <div class=\"card-body\">\n        <p>Aux Pays-Bas, les commandes de plus de 50 \u20ac sont gratuites. Les commandes aux Pays-Bas de moins de 50 \u20ac et\/ou les frais de livraison \u00e0 l&#8217;\u00e9tranger peuvent \u00eatre consult\u00e9s ici.<\/p>\n<table>\n<tbody>\n<tr>\n<td><strong>Pays<\/strong><\/td>\n<td><strong>M\u00e9thodes d&#8217;exp\u00e9dition<\/strong><\/td>\n<td><strong>Frais d&#8217;exp\u00e9dition sup\u00e9rieurs \u00e0 50 \u20ac.<\/strong><\/td>\n<td><strong>Frais d&#8217;exp\u00e9dition inf\u00e9rieurs \u00e0 50 \u20ac.<\/strong><\/td>\n<td><strong>Renvoie \u00e0<\/strong><\/td>\n<td><strong>D\u00e9lai de livraison estim\u00e9<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Belgique<\/td>\n<td>DHL<\/td>\n<td>Gratuit<\/td>\n<td>\u20ac 5,99<\/td>\n<td>Gratuit<\/td>\n<td>2-3 jours (ouvrables)<\/td>\n<\/tr>\n<tr>\n<td>Allemagne<\/td>\n<td>DHL<\/td>\n<td>Gratuit<\/td>\n<td>\u20ac 5,99<\/td>\n<td>Gratuit<\/td>\n<td>2-3 jours (ouvrables)<\/td>\n<\/tr>\n<tr>\n<td>Pays-Bas<\/td>\n<td>DHL<\/td>\n<td>Gratuit<\/td>\n<td>\u20ac 4,49<\/td>\n<td>Gratuit<\/td>\n<td>1-2 jours (ouvrables)<\/td>\n<\/tr>\n<tr>\n<td>Autres pays :<\/td>\n<td>sur demande<\/td>\n<td>sur demande<\/td>\n<td>sur demande<\/td>\n<td>sur demande<\/td>\n<td>sur demande<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n      <\/div>\n    <\/div>\n  <\/div>\n       <div class=\"card\">\n    <div class=\"card-header\" id=\"heading5\">\n      <h5 class=\"mb-0 d-flex align-items-center justify-content-between\">\n        <button class=\"\" data-toggle=\"collapse\" data-target=\"#collapse5\" aria-expanded=\"true\" aria-controls=\"collapse5\" style=\"text-align: left;\">\n          Ma commande est incompl\u00e8te ou endommag\u00e9e. Et maintenant ?\n        <\/button><a class=\"btn btn-primary btn-icon\"  data-toggle=\"collapse\" data-target=\"#collapse5\" aria-expanded=\"true\" aria-controls=\"collapse5\"><i class=\"fal fa-angle-right\"><\/i><\/a>\n      <\/h3>\n    <\/div>\n\n    <div id=\"collapse5\" class=\"collapse\" aria-labelledby=\"heading5\" data-parent=\"#accordionExample\">\n      <div class=\"card-body\">\n        <p>Veuillez envoyer un e-mail \u00e0 notre service client\u00e8le. Pour ce faire, tu dois envoyer ton num\u00e9ro de commande et une photo de la plainte par courriel \u00e0 info@soolong.nl.<\/p>\n\n      <\/div>\n    <\/div>\n  <\/div>\n       <div class=\"card\">\n    <div class=\"card-header\" id=\"heading6\">\n      <h5 class=\"mb-0 d-flex align-items-center justify-content-between\">\n        <button class=\"\" data-toggle=\"collapse\" data-target=\"#collapse6\" aria-expanded=\"true\" aria-controls=\"collapse6\" style=\"text-align: left;\">\n          Puis-je modifier ou annuler ma commande ?\n        <\/button><a class=\"btn btn-primary btn-icon\"  data-toggle=\"collapse\" data-target=\"#collapse6\" aria-expanded=\"true\" aria-controls=\"collapse6\"><i class=\"fal fa-angle-right\"><\/i><\/a>\n      <\/h3>\n    <\/div>\n\n    <div id=\"collapse6\" class=\"collapse\" aria-labelledby=\"heading6\" data-parent=\"#accordionExample\">\n      <div class=\"card-body\">\n        <p>Malheureusement, nous ne pouvons pas modifier ou annuler les commandes pass\u00e9es car elles sont automatiquement trait\u00e9es dans nos syst\u00e8mes. Nous te conseillons d&#8217;envoyer un e-mail au service client \u00e0 l&#8217;adresse info@soolong.nl pour voir ce que nous pouvons \u00e9ventuellement faire pour toi.<\/p>\n\n      <\/div>\n    <\/div>\n  <\/div>\n       <div class=\"card\">\n    <div class=\"card-header\" id=\"heading7\">\n      <h5 class=\"mb-0 d-flex align-items-center justify-content-between\">\n        <button class=\"\" data-toggle=\"collapse\" data-target=\"#collapse7\" aria-expanded=\"true\" aria-controls=\"collapse7\" style=\"text-align: left;\">\n          Pourquoi ne re\u00e7ois-je pas d&#039;e-mail de confirmation ?\n        <\/button><a class=\"btn btn-primary btn-icon\"  data-toggle=\"collapse\" data-target=\"#collapse7\" aria-expanded=\"true\" aria-controls=\"collapse7\"><i class=\"fal fa-angle-right\"><\/i><\/a>\n      <\/h3>\n    <\/div>\n\n    <div id=\"collapse7\" class=\"collapse\" aria-labelledby=\"heading7\" data-parent=\"#accordionExample\">\n      <div class=\"card-body\">\n        <p>Tu recevras toujours un e-mail de confirmation. Si tu n&#8217;as toujours rien re\u00e7u, v\u00e9rifie tes spams, ton courrier ind\u00e9sirable ou ton dossier de courrier ind\u00e9sirable. Bien s\u00fbr, tu peux aussi consulter ta commande sous ton compte.<\/p>\n\n      <\/div>\n    <\/div>\n  <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<section class=\"image\">\n  <div class=\"container container-small\">\n   <div class=\"accordion\" id=\"accordionExample\">\n     <h2>Renvoie \u00e0<\/h2>\n        <div class=\"card\">\n    <div class=\"card-header\" id=\"heading0\">\n      <h5 class=\"mb-0 d-flex align-items-center justify-content-between\">\n        <button class=\"\" data-toggle=\"collapse\" data-target=\"#collapse0\" aria-expanded=\"true\" aria-controls=\"collapse0\" style=\"text-align: left;\">\n          Quelle est la politique de retour ?\n        <\/button><a class=\"btn btn-primary btn-icon\"  data-toggle=\"collapse\" data-target=\"#collapse0\" aria-expanded=\"true\" aria-controls=\"collapse0\"><i class=\"fal fa-angle-right\"><\/i><\/a>\n      <\/h3>\n    <\/div>\n\n    <div id=\"collapse0\" class=\"collapse\" aria-labelledby=\"heading0\" data-parent=\"#accordionExample\">\n      <div class=\"card-body\">\n        <p>Malheureusement, pour des raisons de s\u00e9curit\u00e9 alimentaire, nous ne pouvons pas reprendre les emballages ouverts et\/ou les produits utilis\u00e9s.<\/p>\n<p>Les produits non ouverts, non utilis\u00e9s et non endommag\u00e9s dans leur emballage d&#8217;origine, peuvent \u00eatre retourn\u00e9s gratuitement dans les 14 jours calendaires suivant la livraison par DHL.<\/p>\n<p>Retourner ta commande<\/p>\n<ol>\n<li>Contacte le service client de Soolong \u00e0 l&#8217;adresse info@soolong.nl pour enregistrer ton retour. Indique clairement ton num\u00e9ro de commande, ton nom, les produits que tu souhaites retourner et la raison du retour.<\/li>\n<\/ol>\n<ol start=\"2\">\n<li>Mets le produit \u00e0 retourner et le formulaire de retour dans l&#8217;emballage d&#8217;origine.<\/li>\n<li>D\u00e9pose ton retour dans un point DHL et conserve la preuve d&#8217;envoi.<\/li>\n<li>Tu recevras un e-mail de confirmation lorsque ton retour aura \u00e9t\u00e9 trait\u00e9. Dans les 14 jours, tu recevras le prix d&#8217;achat sur ton compte.<\/li>\n<\/ol>\n<p>Si tu souhaites renvoyer ta commande d&#8217;une autre mani\u00e8re, les frais sont \u00e0 ta charge.<\/p>\n\n      <\/div>\n    <\/div>\n  <\/div>\n       <div class=\"card\">\n    <div class=\"card-header\" id=\"heading1\">\n      <h5 class=\"mb-0 d-flex align-items-center justify-content-between\">\n        <button class=\"\" data-toggle=\"collapse\" data-target=\"#collapse1\" aria-expanded=\"true\" aria-controls=\"collapse1\" style=\"text-align: left;\">\n          Puis-je \u00e9changer des produits ?\n        <\/button><a class=\"btn btn-primary btn-icon\"  data-toggle=\"collapse\" data-target=\"#collapse1\" aria-expanded=\"true\" aria-controls=\"collapse1\"><i class=\"fal fa-angle-right\"><\/i><\/a>\n      <\/h3>\n    <\/div>\n\n    <div id=\"collapse1\" class=\"collapse\" aria-labelledby=\"heading1\" data-parent=\"#accordionExample\">\n      <div class=\"card-body\">\n        <p>Non, ce n&#8217;est malheureusement pas possible. Nous te recommandons de passer une nouvelle commande toi-m\u00eame.<\/p>\n\n      <\/div>\n    <\/div>\n  <\/div>\n       <div class=\"card\">\n    <div class=\"card-header\" id=\"heading2\">\n      <h5 class=\"mb-0 d-flex align-items-center justify-content-between\">\n        <button class=\"\" data-toggle=\"collapse\" data-target=\"#collapse2\" aria-expanded=\"true\" aria-controls=\"collapse2\" style=\"text-align: left;\">\n          Puis-je retourner les articles SALE ?\n        <\/button><a class=\"btn btn-primary btn-icon\"  data-toggle=\"collapse\" data-target=\"#collapse2\" aria-expanded=\"true\" aria-controls=\"collapse2\"><i class=\"fal fa-angle-right\"><\/i><\/a>\n      <\/h3>\n    <\/div>\n\n    <div id=\"collapse2\" class=\"collapse\" aria-labelledby=\"heading2\" data-parent=\"#accordionExample\">\n      <div class=\"card-body\">\n        <p>Oui, les articles en solde peuvent \u00eatre retourn\u00e9s, dans les m\u00eames conditions.<\/p>\n\n      <\/div>\n    <\/div>\n  <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<section class=\"image\">\n  <div class=\"container container-small\">\n   <div class=\"accordion\" id=\"accordionExample\">\n     <h2>Compte<\/h2>\n        <div class=\"card\">\n    <div class=\"card-header\" id=\"heading0\">\n      <h5 class=\"mb-0 d-flex align-items-center justify-content-between\">\n        <button class=\"\" data-toggle=\"collapse\" data-target=\"#collapse0\" aria-expanded=\"true\" aria-controls=\"collapse0\" style=\"text-align: left;\">\n          Comment cr\u00e9er un compte ?\n        <\/button><a class=\"btn btn-primary btn-icon\"  data-toggle=\"collapse\" data-target=\"#collapse0\" aria-expanded=\"true\" aria-controls=\"collapse0\"><i class=\"fal fa-angle-right\"><\/i><\/a>\n      <\/h3>\n    <\/div>\n\n    <div id=\"collapse0\" class=\"collapse\" aria-labelledby=\"heading0\" data-parent=\"#accordionExample\">\n      <div class=\"card-body\">\n        <p>En haut \u00e0 droite de la fen\u00eatre, clique sur l&#8217;ic\u00f4ne <i class=\"fal fa-sign-in-alt\"><\/i>. Remplis les champs. Tu recevras la confirmation que tu as cr\u00e9\u00e9 un compte \u00e0 l&#8217;adresse e-mail indiqu\u00e9e.<\/p>\n<p>&nbsp;<\/p>\n<p>Avantages du compte :<br \/>\n&#8211; Suivre l&#8217;\u00e9tat de ta commande<br \/>\n&#8211; Visualise les commandes pr\u00e9c\u00e9dentes et ajoute-les directement \u00e0 ton panier.<br \/>\n&#8211; Visualisation des commandes, des factures et des retours<br \/>\n&#8211; Sauvegarde des adresses<\/p>\n\n      <\/div>\n    <\/div>\n  <\/div>\n       <div class=\"card\">\n    <div class=\"card-header\" id=\"heading1\">\n      <h5 class=\"mb-0 d-flex align-items-center justify-content-between\">\n        <button class=\"\" data-toggle=\"collapse\" data-target=\"#collapse1\" aria-expanded=\"true\" aria-controls=\"collapse1\" style=\"text-align: left;\">\n          Comment puis-je me d\u00e9sinscrire de la newsletter ?\n        <\/button><a class=\"btn btn-primary btn-icon\"  data-toggle=\"collapse\" data-target=\"#collapse1\" aria-expanded=\"true\" aria-controls=\"collapse1\"><i class=\"fal fa-angle-right\"><\/i><\/a>\n      <\/h3>\n    <\/div>\n\n    <div id=\"collapse1\" class=\"collapse\" aria-labelledby=\"heading1\" data-parent=\"#accordionExample\">\n      <div class=\"card-body\">\n        <p>Dans un bulletin d&#8217;information que tu as re\u00e7u de notre part, tu peux cliquer sur &#8220;se d\u00e9sabonner de ce bulletin&#8221; en bas.<\/p>\n\n      <\/div>\n    <\/div>\n  <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<section class=\"image\">\n  <div class=\"container container-small\">\n   <div class=\"accordion\" id=\"accordionExample\">\n     <h2>Plaintes<\/h2>\n        <div class=\"card\">\n    <div class=\"card-header\" id=\"heading0\">\n      <h5 class=\"mb-0 d-flex align-items-center justify-content-between\">\n        <button class=\"\" data-toggle=\"collapse\" data-target=\"#collapse0\" aria-expanded=\"true\" aria-controls=\"collapse0\" style=\"text-align: left;\">\n          Que puis-je faire si j&#039;ai une plainte ?\n        <\/button><a class=\"btn btn-primary btn-icon\"  data-toggle=\"collapse\" data-target=\"#collapse0\" aria-expanded=\"true\" aria-controls=\"collapse0\"><i class=\"fal fa-angle-right\"><\/i><\/a>\n      <\/h3>\n    <\/div>\n\n    <div id=\"collapse0\" class=\"collapse\" aria-labelledby=\"heading0\" data-parent=\"#accordionExample\">\n      <div class=\"card-body\">\n        <p>Nous visons une qualit\u00e9 \u00e9lev\u00e9e pour tous nos produits et un bon service. Si tu n&#8217;es pas enti\u00e8rement satisfait de nos produits ou de notre service, fais-le nous savoir \u00e0 l&#8217;adresse info@soolong.nl.<\/p>\n<p>Veuillez indiquer clairement :<\/p>\n<ul>\n<li>Le num\u00e9ro de commande<\/li>\n<li>Le num\u00e9ro de produit<\/li>\n<li>Description + photo de la plainte<\/li>\n<\/ul>\n<p>Nous ferons de notre mieux pour traiter ta plainte de mani\u00e8re satisfaisante.<\/p>\n\n      <\/div>\n    <\/div>\n  <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"views\/template-content.blade.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-41988","page","type-page","status-publish","hentry"],"acf":{"samenvatting":null},"_links":{"self":[{"href":"https:\/\/soolong.com\/fr\/wp-json\/wp\/v2\/pages\/41988","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/soolong.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/soolong.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/soolong.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/soolong.com\/fr\/wp-json\/wp\/v2\/comments?post=41988"}],"version-history":[{"count":1,"href":"https:\/\/soolong.com\/fr\/wp-json\/wp\/v2\/pages\/41988\/revisions"}],"predecessor-version":[{"id":42001,"href":"https:\/\/soolong.com\/fr\/wp-json\/wp\/v2\/pages\/41988\/revisions\/42001"}],"wp:attachment":[{"href":"https:\/\/soolong.com\/fr\/wp-json\/wp\/v2\/media?parent=41988"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}